Frequently Asked Questions

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Billing & Pricing

You can sign up for your Free 14-day Trial and get 25 messages when you verify your email address. You'll have full access to all of Call Loop's features within this 14 days. At anytime, you can upgrade your account by purchasing credits, purchasing a keyword, or enrolling in a monthly or yearly subscription.

Yes, you can upgrade your account to a monthly or annual plan at anytime. From your members area, you'll be able to change your plan in just a few clicks.

For SMS messages, 1 credit = 1 SMS, per contact. (ie: 100 contacts x 1 SMS messages = 100 credits). voice broadcasts are billed in 60-second increments and cost 1 credit per 60-second message. We recommend keeping your audio message between 45-50 seconds to stay below the threshold to only be 1 credit per call. There is also a 1/2 credit charge for each inbound SMS text message.

On your account billing page, you can set your account to automatically recharge your balance when it falls below a chosen threshold.

To set up your recharge trigger, look under "Account > Auto-Charge" section and click the ON button. On the Auto Recharge page, you can specify the trigger threshold amount and the amount that Call Loop should recharge the balance to.

While your recharge trigger is enabled, anytime your account falls below the trigger amount, Call Loop will automatically charge your card to bring your balance up to the amount you set.

NOTE: This will not turn off your subscription for keywords or your plan. You will need to contact support to cancel or pause those subscriptions.

Voice

Yes, Call Loop can detect whether the phone call will reach a voicemail or a live answer. We will provide you the stats for your broadcasts so you can see exactly who received the call and who didn't.

You have two options to getting your audios inside of your Call Loop account.

OPTION 1: Record By Phone
You can record your audio by using your phone. We will give you a phone number and a pin code for you to place your call and record your audio.

OPTION 2: Upload your Audio MP3
You can upload your pre-recorded MP3 to your audio manager in just a few clicks. The file size MUST be below 2mb in size or else it will not upload the audio file.

Yes, your caller ID can be any 10-digit phone number (ie: (561) 858-8899). We do not accept names as caller ID's, only phone numbers.

Yes, we do! From your voice broadcast you can select to do a call transfer to a specific phone number when a user selects a digit on their phone during the LIVE call. When the user presses the digit they will be transferred to the phone number you provide.

NOTE: Call transfers are billed during the transfer as well at the 1 credit per 60 seconds.

SMS

Each SMS text message will come from our short code phone number (38470). We acquired this from the major carriers like Sprint, T-Mobile, AT&T, and others and gives you a professional look when messaging clients.

Major Carriers

AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, Boost Mobile, and Virgin Mobile.

Minor Carriers

Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), MetroPCS, Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

NOTE: Some carriers do not have the ability to receive short code's by default. You may need to contact your carrier to ask them to turn on short code access if you are not receiving the messages to your phone.

Yes, by using our Text to Join mobile keyword feature, you can have people text in your Keyword to our short code 38470 to join your group. For example, you can text in LOOP to 38470 and join our group. You can secure a keyword for $10/month or get free keywords with a monthly or annual plan.

There is a 1/2 credit charge for inbound text messages.

Not at this time. We only SMS messages with are text based messages to be sent to your subscribers. MMS (multi-media messages) cannot be sent at this time.

Yes. We offer short codes in the US and Canada. Please contact our sales team for more information on acquiring your own short code.

Yes. By default, Call Loop will handle the following messages on long codes in accordance with industry standards:

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT will stop customers from receiving messages from your Call Loop number. Any messages with this content will be passed to your Call Loop account so you can update your application logic.
  • START and YES will opt customers back in to the messages coming from your Call Loop phone number, and these messages will also be delivered to your Call Loop account so you can update your application logic.
  • HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.

At this time, Call Loop is only available in the United States for SMS text messaging and in the United States and Canada for voice broadcasting. To be notified for our BETA program for when Call Loop becomes available in your country, please sign up here.